1. Home
  3. Return & Exchange Policy

Return & Exchange Policy

No Return/refund Policy

At Īta, customer satisfaction is our top priority. However, due to the nature of our products, we do not offer refunds under any circumstances. Instead, we are happy to offer exchanges or store credits.

 

However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size or style. 

Please Note: 

  • SALE products cannot be exchanged/returned.

  • Customised products (Size/ Colour)  will not be exchanged/ returned.

  • ACCESSORIES cannot be exchanged/returned.

Return Policy

Since we are taking baby steps in our sustainable business, we offer returns currently, but we offer credit note for the purchase price for 1 year. 

Items that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return in exchange for a credit note within 7 days from the date of delivery. All credit note returns happen can take up to 15 working days to give you the credit note code.

Damages and other issues

  • Please inspect your order upon reception and contact us within 24 hours post-delivery if the item is defective/damaged/incorrect. We'll look into the situation right away and provide the best resolution.
  • Reporting of defective/damaged/incorrect products post 24 hours will not be entertained.

To request for an exchange/return, just follow these simple steps:

  • Reach out to us on +91-9899730199 on WhatsApp only. 

  • In case we don't have your desired size available, you will be entitled to choose an alternate product of the same amount or store credits will be issued to you which can be used within 6 months from the issue date.
  • Exchange window: 7 days post-reception.
  • Mode of return: Self-serve; the customer needs to bear the shipping fees and send it back to the mailing address.
  • Please ensure to raise an exchange request with us prior to sending the products back, products shipped without raising an exchange request will not be accepted.
  • Note: Items purchased in any 'Sale' are not eligible for returns/ Exchange.

Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.

Item is eligible for a return/exchange request only once.

 

Change in Size/Delivery Address/Phone Number

If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at helloitachikankari@gmail.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.

Exchange / Return for International Orders

No exchange / return is applicable on international orders. For any size related queries please feel free to contact us before you place an order. 

You can email us on helloitachikankari@gmail.com for any additional queries.